Defense Intelligence Agency (DIA)
Joint Military Intelligence Training Center (JMITC)
FFP, Base Plus Two Options
October 2005 - Present

Classified Human Resources Management, Program, & Training Support
On two separate classified contracts for the JMITC School for Leadership and Professional Development, Quality Support provides human resources management and program and training support. We identify training resources, collaborate with service providers, manage intelligence training, provide advisory services, and manage multiple logistics, administrative, and coordination functions. We coordinate classrooms, visitor access, equipment requirements, and produce training materials, as well as suggest appropriate courses, instructors, and materials.

Defense Intelligence Agency (DIA)
FFP, Base + Four Option Years, 8(a)
January 2002 - Present

Classified Courier and Administrative Support Services
Quality Support currently provides high-visibility and time-sensitive courier services to and from foreign embassies and the Department of State in support of DIA Passport and VISA processing requirements. Additionally, customer service and administrative support services are provided for related travel office activity. Quality Support has provided these services to DIA Headquarters since 1997. The contract was expanded to include more high-level administrative functions, and re-awarded to Quality Support in January of 2002.

Defense Intelligence Agency (DIA)
FFP, Base + Four Option Years, 8(a) (Past Performance)

System Administration, Database Management, and Administrative Services
Working in a WINDOWS NT environment, Quality Support System Administrators provided on-site system administration, database management, and related software and hardware support.

Conference, Logistics Management, and Travel Support
For the U.S. Department of State, Quality Support provides very high-level, sensitive, and critical international logistical, conference and meeting support, travel services, and administrative support. We arrange air transportation, process election supervisor applications, make stipend distributions, arrange hotel accommodations, and provide on-site conference management and administrative services. We have planned and supported very high-level meetings held in both the United States and overseas; our services require us to support high-level foreign dignitaries and senior members of Congress. In particular, Quality Support's tasks have included:

• Support of Iraqi National Congress (INC), in London, U.K., Washington, D.C., and New York City
• Support of the Bosnia and Kosovo Free Elections
• Support of Senator George Mitchell's Presidential Fact Finding Conference on Middle East Violence
• Conference on Islam in East Africa
• Workshop on the Changing Face of Japanese Political Leadership
• Workshop on Tempting Fate? The United States and Taiwan
• Workshop on International Maritime Security: The New Reality
• Workshop on Indonesia's Presidential Election
• Institutional Change in Japanese Politics
• Workshop on Burma
• China's Economy
• International Oil Market
• China's Ethnic Minorities
• Seminar on Private Security Firms in Africa
• Demographic Destinies-Japan, China, India
• International Swing Oil Producers
• Fixing Failed States in Asia
• Philippine Economic Oligarchs
• Chinese Military Power
• Leadership in Japan and Italy
• Conference on India
• Chinese Diaspora into Central Asia
• Northeast Asia Security
• Conference on America's Working Poor
• Strategic Issues for Intelligence in the 21st Century
• Workshop on China & North Korea
• Workshop on NGOs in North Korea
• Workshop on U.S. Intelligence Challenges
• Workshop on Shifting Economic Power in Eastern Asia
• Workshop on China's High Technology Industries
• Workshop on East Asia & Russia
• Workshop on Islam in Malaysia
• Workshop on China: Future Prospects
• Workshop on North Korea: The Inevitable Crisis?
• Workshop on Terrorism Financing
• Workshop on China's Internal Migration
• Workshop on Malaysia and Indonesia
• Workshop on China's Military
• Workshop on the Asian Development Bank
• Conference on The World After
• Workshop on Moon - Mars Mission
• Philippine Politics
• Workshop on Democracy in Burma & North Korea

Department of State
Bureau of Consular Affairs (CA)
Visa Office, Washington (VO)
FFP and T&M CLINS, Base Plus Four Options and Three Award Terms
January 2006 – Present

Administrative, Management, Logistical, and Analytical Support Services
Quality Support provides a variety of support services to the Bureau of Consular Affairs, Visa Office (CA/VO) including receiving and processing diplomatic visa applications, preparing statistical and informational reports, preparation and editing of materials for professional publications, liaising with Government agencies, technical support for editing and managing VO-produced guidance and reference materials, conducting research and preparing cases for Government decision, responding to inquiries from Congress, Government officials, attorneys, and the general public, developing and managing content for the Department’s websites, conducting outreach, and developing and maintaining databases. We also provide file room support, correspondence management, and general administrative support, as well as general support for security and foreign policy issues, and support for ad-hoc and unexpected requirements.

Department of State
Bureau of Near East Affairs (NEA)
Office of Middle East Partnership Initiative (MEPI)
GSA, T&M, Base Plus Four Options
March 2004 - Present

Conference, Logistics Management, Travel, and Administrative Support
In support of this White House Initiative, the Office of Middle East Partnership Initiative provides assistance to empower women and encourage economic, political, and educational reform efforts throughout the Middle East and North Africa. Quality Support provides administrative, logistical, and meeting support services, domestic and international travel services, and grant management services, specifically supporting grant reviews.

Department of State, Bureau of Intelligence & Research (INR)
FFP, Five Years
January 2002 - Present

United States Patent and Trademark Office (USPTO)
2006 Bronze Medal Awards
FFP, GSA Buy
May 2006 - Present

Awards Ceremony Management and Administrative Support Services
Quality Support currently provides on-site logistical event planning support for the USPTO 2006 Bronze Medal Awards Ceremony, which recognizes the contributions and years of service PTO employees have given to the Agency. The Bronze Medal ceremony is dedicated to employee recognition at the Under Secretary level. The ceremony will be attended by the Under Secretary of Commerce and other high-ranking officials. We are responsible for the overall management of the awards ceremonies and following receptions, including synchronization with the Under Secretary’s schedule, scheduling use of facilities, coordination of a photographer, sign language interpreter, and performers, scheduling of the Honor Guard, and submission of a list of nominees to the Under Secretary for approval. We order award certificates, booklets, and frames, arrange for audio/visual equipment, catering, flowers, banners, and posters. We assist in the preparation and mailing of invitations and collection of responses. We create name badges, and sign-in sheets, arrange for announcers, and coordinate PTO volunteers.

United States Patent and Trademark Office (USPTO)
2005 Career Achievement Awards
FFP, GSA Buy
September - December 2005 (Past Performance)

Awards Ceremony Management and Administrative Support Services
Quality Support provided on-site logistical event planning support for the USPTO 2005 Career Achievement Awards, which honored federal employees with 10 and 20 years of outstanding service and was attended by the Under Secretary of Commerce and other high-ranking officials. We were responsible for the overall management of the awards ceremonies and following receptions, including synchronization with the Under Secretary’s schedule, scheduling use of facilities, coordination of a photographer, sign language interpreter, and performers, scheduling of the Honor Guard, and submission of a list of nominees to the Under Secretary for approval. We ordered award certificates, booklets, and frames, arranged for audio/visual equipment, catering, flowers, banners, and posters. We assisted in the preparation and mailing of invitations and collection of responses. We created name badges, and sign-in sheets, arranged for announcers, and coordinated PTO volunteers.

United States Patent and Trademark Office (USPTO)
FFP, Small Purchase
December 2005 (Past Performance)

CD Replication and Production
The final week of 2005, Quality Support produced 500 compact disks containing the USPTO Annual Report, including labels and cases, to be distributed to staff.

General Services Administration (GSA)
GSA Buy, PL 108-183, T&M
April - May 2004 (Past Performance)

Veterans and Service-Disabled Veteran Small Business Training Conference
In April 2004, Quality Support was selected by GSA to assist in the planning, marketing, and management of the GSA/Veterans Affairs procurement Conference for Veteran and Service Disabled Veteran businesses. The conference was scheduled for May 27, 2004, and with extremely tight deadlines, Quality Support expertly coordinated activity between the GSA and VA, established an effective web based registration site, handled hundreds of calls and emails, and assisted with National advertisement of the event and the actual recruitment of Veteran and SDVOB attendees. By the time of this high level event held at the Ronald Reagan Building in Washington, DC, Quality Support had been instrumental in the recruitment of more than 700 attendees, although the GSA's goal was that of 500 attendees.

On site, we expertly processed registered and unregistered attendees and exhibitors, coordinated activities between GSA and Ronald Reagan Building staff, and made our Veterans feel at home. The "Opening Doors for America's Heroes" Veterans Conference was a huge success, and was attended by numerous Federal Government agencies, Prime Contractors, and high level officials to include former Senator Bob Dole, the GSA Administrator Stephen Perry, and others. Quality Support was publicly recognized by Mr. Donald Williams, Administrator, GSA, NCR during the conference, for our stellar and contributing performance.

Metropolitan Van and Storage
Subcontract in Support of the Department of Defense, Surface Deployment and Distribution Command (SDDC)
Subcontract, FFP, Base Plus Four Options
February 2004 - Present

Administrative and Systems Management for Non-Temporary Storage of Personal Property
On a subcontract with Metropolitan Van and Storage, we manage administrative, systems, and documentation requirements for processing DoD sponsored Personal Property (PP) coming through the Port of Oakland and Naval Weapons Station Concord, California. Our staff arranges for commercial storage and onward movement of containerized PP, including processing Direct Procurement Method (DPM) air retrograde PP arriving at Travis Air Force Base, California. We are responsible for tracking, monitoring and administering the PP program using the computer-based Transportation Operational Personal Property Standard System (TOPS) to process Non-Temporary Storage (NTS) and shipping requirements and contractor documentation.

Department of Defense
Surface Deployment and Distribution Command (SDDC)
FFP, Two Year Base + Two Option Years, 8(a)
November 1998 - January 2004

Administrative and Systems Management for Non-temporary Storage of Personal Property
Managed administrative, systems, and documentation requirements for processing DoD sponsored Personal Property (PP) coming through the Port of Oakland and Naval Weapons Station Concord, California.  Arranged for commercial storage and onward movement of containerized PP, including processing Direct Procurement Method (DPM) air retrograde PP arriving at Travis Air Force Base, California.  Responsible for tracking, monitoring and administering the PP program using the computer-based Transportation Operational Personal Property Standard System (TOPS).  Utilized TOPS to process non-temporary storage (NTS) and shipping requirements and contractor documentation.

Department of Commerce
U.S. & Foreign Commercial Service(US&FCS)
Simplified Acquisition
August 2001 - October 2002 (Past Performance)

Telemarketing and Web-Based Application Support
Provided telemarketing and web-based application support while tasked to market and promote the Commerce Department’s BuyUSA.com website. This website offers a wide variety of export promotion and facilitation services to U.S. small-to-medium-sized enterprises. Contacted selected potential customers to introduce them to BuyUSA.com, walk them through the application while stressing its overall benefits, and ultimately, processing and completing credit card purchasing transactions. Entered data into a variety of databases to ensure all marketing and promotional activity was captured electronically and available for reporting and statistical purposes.

Spherix Incorporated
Subcontract in Support of the Corporation for National and Community Service
July 1995 - October 1998 (Past Performance)

Fulfillment, Administrative, & Database Management Services
In support of the AmeriCorps Program, on-site project management, administrative support, mass mailing, and fulfillment services were provided. Paradox databases and other tools were utilized to respond to inquiries from potential AmeriCorps volunteers from across the United States.

Export-Import Bank of the United States
Small Purchase Contract
February - May 1997 (Past Performance)

Graphic Design & Printing
Quality Support designed and coordinated the printing of four color Export-Import Bank conference brochures and conference invitation collateral materials, for three separate requirements.

Federal Communications Commission (FCC)
T&M, Base + Three Years, 8(a) Contract
July 1996 - September 1998 (Past Performance)

Database Design, Facilities, Logistics and Service Desk Support
Supporting the Operations and Management Division, we coordinate the FCC on-site facilities, administrative and logistical support requirements. We also assist in the design of the database created to capture remote facilities, administrative, and logistical work requests, and to document and track all work and related supply and service requests through to completion. We also maintain and report critical statistical data for the FCC's senior management.

Executive Transportation Services/Driver Support
Quality Support provides the FCC Chairman, commissioners, and other executive staff with transportation services utilizing government-provided staff cars. We also provide courier services for the pick-up, safeguarding, and delivery of classified documents. Additionally, we provide heavy truck operating services to support FCC supply, equipment, warehouse, and logistical requirements.

Transit Subsidy Support
Quality Support provides FCC employees with processing services for their Metro subsidy program. Presently, we have sole responsibility for on site FCC customer interface and the maintenance of the FCC Transit Subsidy PARADOX database.